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Returns & Exchanges
We're committed to providing high-quality skincare you can trust
Our Policy
While we do accept returns, all products are assessed by our team to ensure they are unopened, sealed, and in their original condition before any refund is processed.
We take pride in every product we create. Each formula is carefully crafted by our cosmetic chemists to deliver real results. We encourage you to carefully review product information before purchasing to ensure it's the right fit for your skin.
Return & Exchange Conditions
Within 7 Days
Requests must be made within 7 days of purchase. Contact us as soon as possible if you need to return or exchange a product.
Sealed & Unused
Products must be sealed and unused. For hygiene and safety reasons, we cannot accept opened skincare products.
Tanzania Only
Returns and exchanges are currently available only within Dar es Salaam and elsewhere in Tanzania.
How to Request a Return or Exchange
Contact Our Team
Reach out within 7 days of purchase with your order details, order number, and reason for return or exchange.
Assessment Review
Our team will guide you through the process and review your request to ensure all conditions are met.
Return Completed
Once approved, we'll provide instructions and process your refund or exchange promptly.
Before You Purchase
We encourage customers to carefully review product information, ingredients, and suitability for their skin type before purchasing. Each product page includes detailed information to help you make the right choice.
Need Assistance?
Our team is here to help with any questions about returns or exchanges
Email: info@dewdreamy.co.tz